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Squawks & Comments

Something doesn’t seem to be working properly on the website. How do I report that?

Submit a Help Ticket  or post to the #support channel in our Discord.

I see my name is no longer on the Pilot Roster. What do I have to do to get back on it?

Submit a Help Ticket or or let us know using the #support channel in our Discord.

I’m unable to log in to Crew Login on the website.

Make sure you're using the Pilot ID and password you used during your registration. If, for some reason, that doesn’t work, contact us at [email protected] or let us know using the #support channel in our Discord.

I lost my Password. What do I do?

Contact us at [email protected]. A new password will be sent to you as soon as possible – usually within 24-hours. If you don't receive the email within that time period, please check your Spam/Junk folder.

I can't track my flights because ACARS isn't working.

If you have an ACARS-related issue and/or are told by us you have ACARS-related issues, you must contact your application's developer for assistance.

We do not provide support for ACARS applications nor do we accept responsibility for failed PIREPs, corrupted log files or data transmitted to our servers by these applications.

Stratos

Developer: Skyvex Software
Platform: Windows PC, Linux, and MacOS
Simulators: MSFS | Prepar3D | X-Plane

Support: Click Support Centre in Stratos and open a ticket.

smartCARS 3

Developer:   TFDi smartCARS 3
Platform:   Windows PCPC, Linux, and MacOS
Simulators:  MSFS  MSFS  |  Prepar3D  Prepar3D  |   X-Plane

Support: https://www.tfdidesign.com/knowledgebase.php

FlightTrackerXP

Developer:   Markus Griesslehner
Platform:   MacOS
Simulator:   X-Plane
Support:   Discord:   https://discord.gg/GF9sEdE

User Manual:   https://www.griesslehner.at/flighttrackerxp/manual

 

How can I make suggestions or submit comments regarding Walker Air Transport?

What you have to say about your experience with our website, along with any concerns, suggestions and/or ideas you have to improve our company are encouraged and always welcome.

If you’d like to communicate with the Business Office, submit a Help Ticket. Please refrain from sending DM's directly to Business Office members.

I have an idea to improve the website | Discord | Walker Air Transport. How do I communicate that?

What you have to say about your experience with our website, along with any concerns, suggestions and/or ideas you have to improve our company are encouraged and always welcome.

If you’d like to communicate with the Business Office, submit a Help Ticket. Please refrain from sending DM's directly to Business Office members.

I want to fly a real-world Cargo/Scheduled route and see the one I want to fly isn't available. Could I have it added to the database?

Yes - you can! Simply use the charter module to bid the flight, then select the correct aircraft fleet (Scheduled or Cargo) when selecting your aircraft. Once the bid is completed, the flight will also be added to the Scheduled or Cargo route map for future use.

In addition to these routes built by the pilots in the company, we also have route maps from below airlines integrated into the Scheduled and Cargo map.

These routes were acquired with FlightAware data before COVID -- they will not account for new routes recently added or effected by COVID.

Aeroflot Canadian North IrAero Norwegian Air Shuttle Aer Lingus Cape Air Japan Airlines PSA Airlines Air Canada Cargolux Jazz Qantas Air France Cebu Pacific JetBlue Airways QantasLink Air Greenland Delta Air Lines Kenya Airways Qatar Air India DHL KLM Ravn Alaska Air Malta Air UK LATAM Argentina Ryanair Air Mauritius easyJet LATAM Brasil S7 Airlines Air New Zealand easyJet Europe LATAM Chile Chile  SkyWest Airlines Alaska Airlines Emirates LATAM Colombia Southwest Airlines Allegiant Airlines Endeavor Air LATAM Ecuador Swiss International Air Lines All Nippon Airways Ethiopian Airlines LATAM Paragauy United Airlines American Airlines Etihad LATAM Peru UPS Airlines Atlantic Airways Eurowings Loganair WestJet Atlas Air ExpressJet LOT Widerøe BA CityFlyer FedEx Lufthansa Wizz Air British Airways Shuttle Flybe Flybe  Lufthansa Cargo    Brussels Airlines Horizon Air Norwegian Air International   

 

I have an idea for a Tour. How do I communicate that?

Before you submit a Tour suggestion, take a few moments to review our existing list of Tours to ensure what you intend to suggest is substantially different than one we already have. Because there are always a number of Tours in development that have not been publicized or released, submit a Help Ticket very briefly describing your Tour suggestion to ensure it's not something already in the development process.

If your Tour suggestion is approved by the Business Office through your ticket, then do the following:

    Write a full description of your Tour;
    NOTE:   Before doing so, though, you should review other Tour descriptions to ensure what you write is similar in style, length and format. Write the list of the Tour's airports using their ICAO codes in the following manner:   KSFO KLAX KJFK etc.; and, Submit your Tour suggestion using a Help Ticket.

    The Vice President for Tour Operations or the or the Director for Tour Operations will contact you if they have any questions or concerns. Otherwise, look for an announcement of its availability.

    There are currently quite an amount of tours in the system backlog. While the company is making an effort to clear these, including adding manpower to improve turnaround time, please expect delays when a tour is accepted until it is released.

    The Review Process takes time. Do not expect a response from the Tour Director or an announcement about its availability immediately – and do not ask about when it will be available.

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