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Bugs & Troubleshooting


Something doesn’t seem to be working properly on the website. How do I report that?

Submit a Help Ticket  or  post to the #support channel in our Discord.


How can I make suggestions or submit comments regarding Walker Air Transport?

What you have to say about your experience with our website, along with any concerns, suggestions and/or ideas you have to improve our airline are encouraged and always welcome.

If you’d like to communicate with the Business Office, submit a Help Ticketor – contact us at [email protected].


I have an idea to improve the website | Discord | Walker Air Transport. How do I communicate that?

What you have to say about your experience with our website, along with any concerns, suggestions and/or ideas you have to improve our airline are encouraged and always welcome.

If you’d like to communicate with the Business Office, submit a Help Ticketor – contact us at [email protected].


I see my name is no longer on the Pilot Roster. What do I have to do to get back on it?

Contact us at [email protected]or – let us know using the #support channel in our Discord.


I’m unable to log in to Crew Login on the website.

Make sure you're using the Pilot ID and password you used during your registration. If, for some reason, that doesn’t work, contact us at [email protected]or – let us know using the #support channel in our Discord.


I lost my Password. What do I do?

Contact us at [email protected]. A new password will be sent to you as soon as possible – usually within 24-hours. If you don't receive the email within that time period, please check your Spam/Junk folder.


I can't track my flights because ACARS isn't working.

If you have an ACARS-related issue and/or are told by us you have ACARS-related issues, you must contact your application's Developer for assistance.

We do not provide support for ACARS applications nor do we accept responsibility for failed PIREPs, corrupted log files or data transmitted to our servers by these applications.

smartCARS

Developer:  TFDi smartCARS
Platform:  Windows PC
Simulators:  FSX  |  Prepar3D  |  X-Plane  |  MSFS

Support: https://www.tfdidesign.com/knowledgebase.php

FlightTrackerXP

Developer:  Markus Griesslehner
Platform:  MacOS
Simulator:  X-Plane
Support:  Discord

User Manual:  https://www.griesslehner.at/flighttrackerxp/manual