Squawks & Comments
Something doesn’t seem to be working properly on the website. How do I report that?
Submit a Help Ticket – or – post to the #va-support channel in our Discord.
I see my name is no longer on the Pilot Roster. What do I have to do to get back on it?
Contact us at [email protected] – or – let us know using the #general channel in our Discord.
I’m unable to log in to Crew Login on the website.
Make sure you're using the Pilot ID and password you used during your registration. If, for some reason, that doesn’t work, contact us at [email protected] – or – let us know using the #general channel in our Discord.
I lost my Password. What do I do?
Contact us at [email protected]. A new password will be sent to you as soon as possible – usually within 24-hours. If you don't receive the email within that time period, please check your Spam/Junk folder.
I can't track my flights because ACARS isn't working.
If you have an ACARS-related issue and/or are told by us you have ACARS-related issues, you must contact your application's Developer for assistance.
We do not provide support for ACARS applications nor do we accept responsibility for failed PIREPs, corrupted log files or data transmitted to our servers by these applications.
| smartCARS |
Developer: TFDi smartCARS |
| FlightTrackerXP |
Developer: Markus Griesslehner User Manual: https://www.griesslehner.at/flighttrackerxp/manual |
How can I make suggestions or submit comments regarding Walker Air Transport?
What you have to say about your experience with our website, along with any concerns, suggestions and/or ideas you have to improve our Company are encouraged and always welcome.
If you’d like to communicate with the Business Office, submit a Help Ticket – or – contact us at [email protected].
I have an idea to improve the website | Discord | Walker Air Transport. How do I communicate that?
What you have to say about your experience with our website, along with any concerns, suggestions and/or ideas you have to improve our Company are encouraged and always welcome.
If you’d like to communicate with the Business Office, submit a Help Ticket – or – contact us at [email protected].
I have an idea for a Tour. How do I communicate that?
Before you submit a Tour suggestion, take a few moments to review our existing list of Tours to ensure what you intend to suggest is substantially different than one we already have. If your idea meets that criteria, then do the following:
- Write a description of your Tour. Before doing so, though, you should review other Tour descriptions to ensure what you write is similar in style, length and format;
- Write the list of the Tour's airports using their ICAO codes in the following manner: KSFO, KLAX, KJFK, etc.; and,
- Submit your Tour suggestion using a Help Ticket – or – contact us at [email protected].
The Tour Director will contact you if they have any questions or concerns. Otherwise, look for an announcement of its availability.
The Review Process takes time. Do not expect a response from the Tour Director or an announcement about its availability immediately.