# Squawks & Comments

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##### **Something doesn’t seem to be working properly on the website. How do I report that?**

Submit a [**Help Ticket**](https://docs.walkerair.us/books/2-training/page/help-submit-a-ticket) or post to the **\#support** channel in our *Discord*.

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##### **I see my name is no longer on the Pilot Roster. What do I have to do to get back on it?**

Submit a [**Help Ticket**](https://docs.walkerair.us/books/2-training/page/help-submit-a-ticket) or let us know using the **\#support** channel in our *Discord*.

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##### **I’m unable to log in to *Crew Login* on the website.**

Make sure you're using the Pilot ID and password you used during your registration. If, for some reason, that doesn’t work, contact us at [**help@walkerair.us**](mailto:help@walkerair.us) **or** let us know using the **\#support** channel in our *Discord*.

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##### **I lost my Password. What do I do?**

Contact us at [**help@walkerair.us**](mailto:help@walkerair.us). A new password will be sent to you as soon as possible – *usually* within 24-hours. If you don't receive the email within that time period, please check your Spam/Junk folder.

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##### **I can't track my flights because ACARS isn't working.**

If you have an ACARS-related issue and/or are told by us you *have* ACARS-related issues, you must contact your application's developer for assistance.

<p class="callout danger">*We do not provide support for ACARS applications nor do we accept responsibility for failed PIREPs, corrupted log files or data transmitted to our servers by these applications.*</p>

<table border="1" id="bkmrk-smartcars-developer%3A" style="border-collapse: collapse; width: 100%;"><tbody><tr><td style="width: 21.4815%;">**smartCARS 3**</td><td style="width: 78.5185%;">Developer: TFDi smartCARS 3  
Platform: Windows PC   
Simulators: MSFS | Prepar3D | X-Plane

Support: [**https://www.tfdidesign.com/knowledgebase.php**](https://www.tfdidesign.com/knowledgebase.php)

</td></tr><tr><td style="width: 21.4815%;">**FlightTrackerXP** </td><td style="width: 78.5185%;">Developer: Markus Griesslehner   
Platform: MacOS   
Simulator: X-Plane   
Support: *Discord*: **[https://discord.gg/GF9sEdE](https://discord.gg/GF9sEdE)**

User Manual: **[https://www.griesslehner.at/flighttrackerxp/manual](https://www.griesslehner.at/flighttrackerxp/manual)**

</td></tr></tbody></table>

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##### **How can I make suggestions or submit comments regarding *Walker Air Transport*?**

What you have to say about your experience with our website, along with any concerns, suggestions and/or ideas you have to improve our company are encouraged *and* always welcome.

If you’d like to communicate with the Business Office, submit a [**Help Ticket**](https://docs.walkerair.us/books/2-training/page/help-submit-a-ticket). Please refrain from sending DM's directly to Business Office members.

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##### **I have an idea to improve the website** | ***Discord*** | ***Walker Air Transport*. How do I communicate that?**

What you have to say about your experience with our website, along with any concerns, suggestions and/or ideas you have to improve our company are encouraged *and* always welcome.

If you’d like to communicate with the Business Office, submit a [**Help Ticket**](https://docs.walkerair.us/books/2-training/page/help-submit-a-ticket). Please refrain from sending DM's directly to Business Office members.

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##### **I want to fly a real-world Cargo/Scheduled route and see the one I want to fly isn't available. Could I have it added to the database?**

Yes - you can! Simply use the [charter module](https://docs.walkerair.us/books/3-help/page/charter) to bid the flight, then select the correct aircraft fleet (Scheduled or Cargo) when selecting your aircraft. Once the bid is completed, the flight will also be added to the Scheduled or Cargo route map for future use.

In addition to these routes built by the pilots in the company, we also have route maps from below airlines integrated into the Scheduled and Cargo map.

<p class="callout info">*These routes were acquired with FlightAware data before COVID -- they will not account for new routes recently added or effected by COVID.*</p>

<table border="1" id="bkmrk-aeroflot-canadian-no" style="border-collapse: collapse; width: 100%;"><tbody><tr><td style="width: 25%;">Aeroflot</td><td style="width: 25%;">Canadian North</td><td style="width: 25%;">IrAero</td><td style="width: 25%;">Norwegian Air Shuttle</td></tr><tr><td style="width: 25%;">Aer Lingus</td><td style="width: 25%;">Cape Air</td><td style="width: 25%;">Japan Airlines</td><td style="width: 25%;">PSA Airlines</td></tr><tr><td style="width: 25%;">Air Canada</td><td style="width: 25%;">Cargolux</td><td style="width: 25%;">Jazz</td><td style="width: 25%;">Qantas</td></tr><tr><td style="width: 25%;">Air France</td><td style="width: 25%;">Cebu Pacific</td><td style="width: 25%;">JetBlue Airways</td><td style="width: 25%;">QantasLink</td></tr><tr><td style="width: 25%;">Air Greenland</td><td style="width: 25%;">Delta Air Lines</td><td style="width: 25%;">Kenya Airways</td><td style="width: 25%;">Qatar</td></tr><tr><td style="width: 25%;">Air India</td><td style="width: 25%;">DHL</td><td style="width: 25%;">KLM</td><td style="width: 25%;">Ravn Alaska</td></tr><tr><td style="width: 25%;">Air Malta</td><td style="width: 25%;">Air UK</td><td style="width: 25%;">LATAM Argentina</td><td style="width: 25%;">Ryanair</td></tr><tr><td style="width: 25%;">Air Mauritius</td><td style="width: 25%;">easyJet</td><td style="width: 25%;">LATAM Brasil</td><td style="width: 25%;">S7 Airlines</td></tr><tr><td style="width: 25%;">Air New Zealand</td><td style="width: 25%;">easyJet Europe</td><td style="width: 25%;">LATAM Chile </td><td style="width: 25%;">SkyWest Airlines</td></tr><tr><td style="width: 25%;">Alaska Airlines</td><td style="width: 25%;">Emirates</td><td style="width: 25%;">LATAM Colombia</td><td style="width: 25%;">Southwest Airlines</td></tr><tr><td style="width: 25%;">Allegiant Airlines</td><td style="width: 25%;">Endeavor Air</td><td style="width: 25%;">LATAM Ecuador</td><td style="width: 25%;">Swiss International Air Lines</td></tr><tr><td style="width: 25%;">All Nippon Airways</td><td style="width: 25%;">Ethiopian Airlines</td><td style="width: 25%;">LATAM Paragauy</td><td style="width: 25%;">United Airlines</td></tr><tr><td style="width: 25%;">American Airlines</td><td style="width: 25%;">Etihad</td><td style="width: 25%;">LATAM Peru</td><td style="width: 25%;">UPS Airlines</td></tr><tr><td style="width: 25%;">Atlantic Airways</td><td style="width: 25%;">Eurowings</td><td style="width: 25%;">Loganair</td><td style="width: 25%;">WestJet</td></tr><tr><td style="width: 25%;">Atlas Air</td><td style="width: 25%;">ExpressJet</td><td style="width: 25%;">LOT</td><td style="width: 25%;">Widerøe</td></tr><tr><td style="width: 25%;">BA CityFlyer</td><td style="width: 25%;">FedEx</td><td style="width: 25%;">Lufthansa</td><td style="width: 25%;">Wizz Air</td></tr><tr><td style="width: 25%;">British Airways Shuttle</td><td style="width: 25%;">Flybe </td><td style="width: 25%;">Lufthansa Cargo</td><td style="width: 25%;"> </td></tr><tr><td style="width: 25%;">Brussels Airlines</td><td style="width: 25%;">Horizon Air</td><td style="width: 25%;">Norwegian Air International</td><td style="width: 25%;"> </td></tr></tbody></table>

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##### **I have an idea for a Tour. How do I communicate that?**

Before you submit a **Tour** suggestion, take a few moments to review our existing list of **Tours** to ensure what you intend to suggest is *substantially different* than one we already have. Because there are always a number of Tours in development that have **not** been publicized or released, submit a [**Help Ticket**](https://docs.walkerair.us/books/2-training/page/help-submit-a-ticket) very briefly describing your **Tour** suggestion to ensure it's **not** something already in the development process.   
  
If your **Tour** suggestion is approved by the **Business Office** through your ticket, then do the following:

- Write a full description of your **Tour**;  
    **NOTE:** *Before doing so, though, you should review other **Tour** descriptions to ensure what you write is similar in style, length and format*.
- Write the list of the **Tour's** airports using their ICAO codes in the following manner: KSFO KLAX KJFK etc.; and,
- Submit your **Tour** suggestion using a [**Help Ticket**](https://docs.walkerair.us/books/2-training/page/help-submit-a-ticket).

The **Vice President for Tour Operations** or the **Director for Tour Operations** will contact you if they have any questions or concerns. Otherwise, look for an announcement of its availability.

<p class="callout info">There are currently quite an amount of tours in the system backlog. While the company is making an effort to clear these, including adding manpower to improve turnaround time, please expect delays when a tour is accepted until it is released.</p>

<p class="callout warning">*The Review Process takes time. Do **not** expect a response from the Tour Director or an announcement about its availability immediately – and do **not** ask about when it will be available.* </p>