# FAQ Find answers here to questions frequently asked of us by those in our Pilot community. # Introduction - - - - - - If you’re just checking us out – or if you’re already a member of our team – thanks very much for your interest in *Walker Air Transport*. While we’ve made every effort to keep things simple and straightforward here, we recognize the fact questions will *always* arise, no matter what we’ve included here. And that’s why we’ve created this *Frequently Asked Questions* (FAQ). We genuinely consider this to be a living, breathing document and will continually update it in the days ahead as more questions surface whose answers may help make life in our organization easier and more enjoyable. Let us know what you think of our efforts by submitting a [**Help Ticket**](https://docs.walkerair.us/books/2-training/page/help-submit-a-ticket). - - - - - -
**General Contact** | **Company Website** | **Discord Invitation** |
[**help@walkerair.us**](mailto:help@walkerair.us) | [**https://walkerair.us**](https://walkerair.us) | You can find it in your *Welcome Email* – **or** – click **Discord** in the menu under your name in the *Navigation Bar* on the *Crew Operations* website. |
**Help** | **Assistance** | **Requests** | **Action Steps** | ||||
For **Company Pilots** |
| ||||
For all others | Submit a [**Help Ticket**](https://docs.walkerair.us/books/2-training/page/help-submit-a-ticket) or email [**help@walkerair.us**](mailto:help@walkerair.us). |
[](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638282704910.png) | Laminar Research X-Plane |
[](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638282723876.png) | Lockheed Martin Prepar3D® |
[](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638282760642.png) | Microsoft® Flight Simulator 2020 (Steam *and* non-Steam version) |
*A PIREP is, quite simply, a Pilot Report. It contains digital data about the flight you flew and completed. After processing that data in our automated, proprietary system, it’s immediately filed, at which time it’s also added to your Pilot Logbook and is available for review.*
- - - - - - ##### **Which online, multiplayer networks are supported by *Walker Air Transport*?** You can fly online with us using the *IVAO*, *PilotEdge,* and *VATSIM* networks. - - - - - - ##### **What if I don't want to or can’t fly on a multiplayer network?** It’s not a problem at all and there’s *never* any pressure for you to do so. You may fly **offline** with us as much or as little as you desire. And in fact, most of our Pilots do *not* fly online at all. - - - - - - ##### **Can I fly for *Walker Air Transport* and another virtual airline at the same time?** Yes. Our Pilots are **not** prohibited from flying for other VAs. As a matter of practice, though – and in accordance with a provision of our *Code of Conduct* – you may **not** publicly advertise another VA while flying for us. - - - - - - ##### **What awards can *Walker Air Transport* Pilots earn?** We have an achievement-based **Award System** where our Pilots earn badges for successfully completing flight-related goals and objectives. Go [**here**](https://docs.walkerair.us/books/3-help/page/awards) to view the complete list of our Awards. - - - - - - ##### **How’s flight data tracked?** To log your flight data, we utilize **ACARS** Flight Tracking software: - TFDi Design’s *smartCARS 3*; and, - *FlightTrackerXP –* an ACARS-compatible, MacOS Flight Tracker for for **X-Plane only**. - - - - - - ##### **How often does a *Walker Air Transport* Pilot fly?** Our Pilots fly as often as they desire – and they do **not** have formal flight schedules. We *do*, however, have some guidelines that must be followed. A New Hire/Flight Student must complete their first flight within fourteen (14) days after receiving their *Acceptance Email*. Thereafter, every *Walker Air Transport* Pilot maintains a status based on the frequency of their flight activity.**Status** | **Description** |
**Active** | At least one (1) completed flight/PIREP in the past thirty (30) days. A **New Pilot** must complete their first flight within fourteen (14) days after receiving *Acceptance Email*. |
**On Leave** | No completed flight/PIREP in the past thirty (30) days. A Pilot will be placed **On Leave** if they do **not** complete *at least* one (1) flight every thirty (30) days. |
**Retired** | No completed flight/PIREP in the past ninety (90) days. A Pilot will be **Retired** if they do **not** complete *at least* one (1) flight every ninety (90) days. |
*A PIREP is, quite simply, a Pilot Report. It contains digital data about the flight you flew and completed. After processing that data in our automated, proprietary system, it’s immediately filed, at which time it’s also added to your Pilot Logbook and is available for review.*
- - - - - - ##### **It looks I won’t be able to fly at any time in the next month or so. What should I do?** Life happens – and situations and circumstances change. We understand that… Based on your level of activity (as noted above), you’ll be classified as either **On Leave** or **Retired**. You’ll receive an email from us notifying you of your change in status along with what steps are necessary in order for you to return to **Active** status. If you have questions about your status, submit a **Help Ticket**. - - - - - - ##### **Is there a *minimum* number of flights or hours I have to fly in order to retain ‘Active’ status?** No. There are no minimum flight time requirements – as long as there’s a takeoff at a departure airport and a landing at an arrival airport, the length of time your aircraft is airborne doesn’t matter. The key to maintaining and retaining an ‘Active’ status is to complete *at least* one (1) flight every thirty (30) days. As a matter of practicality, though, we don’t see the value in doing that. Flights of that type lose money. Therefore, if flights of this type become regular occurrences for you, we’ll need to have a conversation about it. - - - - - - ##### **Is there a *maximum* number of flights or hours I’m allowed to fly in a day** | **week** | **month** | **year?** No. You may fly as much and as often as you desire. From a real-world | healthy balance | quality of life perspective, though, you *may* wish to use current FAA regulations as a guide in planning and using your time. Based on what they say: - Pilots are allowed a *maximum* of 60 hours of flight duty per week (defined as 168 consecutive hours). - In any consecutive 28-day period, a Pilot cannot exceed 290 hours, of which no more than 100 hours can be flight time. - During 365 consecutive days, Pilots cannot exceed 1,000 flight-time hours. - - - - - - ##### **What do I do if I want to leave *Walker Air Transport*?** You may terminate your position with us at any time. If you ever wish to return, though, you’ll be treated as a new applicant – you’ll need to complete an *Application Form* and go through the approval process. If approved, you’ll start with us as a Student Pilot with zero hours and zero points. Any hours and points accumulated under your previous Pilot ID will be lost. - - - - - - ##### **Which airplanes can I use to fly with *Walker Air Transport*?** On our website’s *Fleet* page ([**https://walkerair.us/fleet.php**](https://walkerair.us/fleet.php)), you’ll see the wide variety of aircraft we fly in our Cargo, Charter and Scheduled Fleets – each with a custom and proprietary *Walker Air* livery. From day one, you may fly any aircraft you desire – **we do not restrict aircraft type to rank**. Additionally, with each aircraft in the *Fleet* page, you’ll see the flight simulator in which it may be flown and its Developer. A few quick clicks will let you know which aircraft currently in your personal ‘hanger’ can be flown here. Depending on the type of flight you operate, though, you **must** fly an aircraft in that specific fleet. That means: - For a *Cargo* flight, an aircraft in the Cargo Fleet **must** be flown; - For a *Charter* flight, an aircraft in the Charter Fleet **must** be flown; and, - For a *Scheduled* flight, an aircraft in the Scheduled Fleet **must** be flown. **No substitutes are allowed**. - - - - - - ##### **Do I need to install addon panels** | **sounds** | **mods in addition to aircraft?** No – all you need to install to fly for us is an appropriate aircraft. Anything else you choose to do with it is up to you. We *do*, however, recommend using a panel and sound package designed for the aircraft you’re flying in order to achieve the greatest realism. - - - - - - ##### **Where are *Walker Air Transport’s* Hubs?** Unlike other VAs, we do **not** have Hubs. Instead, putting our '*Freedom to Fly*' beliefs into practice, we allow our Pilots to choose their own Home Base (**Home**) from any of over 44,000 airports in our database. - - - - - - ##### **Is it possible to change from one Home to another?** On your *Application Form*, you were asked to specify a Home Base (**Home**). It’s from this assigned location you must make your **first** Cargo or Scheduled flight. Thereafter, it doesn’t factor into your flying – *unless* that’s what you want to do. If you wish to change your **Home**, you can do so on your own anytime you wish to do so – and as many times as you desire. You can do this yourself in your **Pilot Profile**. Click [**here**](https://docs.walkerair.us/books/2-training/page/the-navigation-bar-pilot-profile) to learn more about it. - - - - - - ##### **How do I complete and submit a Help or Request Form?** Instructions on how to complete a **Help Ticket** can be found [**here**](https://docs.walkerair.us/books/2-training/page/the-crew-operations-website#bkmrk-help). - - - - - - ##### **Where can I fly with *Walker Air Transport*?** With well over 640,000 published schedules spanning the *entire* world, our **Cargo** and **Scheduled** Pilots have a *significant* number of flight options from which to choose. Our **Charter** Pilots have even *more* flight options – if an airport exists in your flight simulator’s database, you can fly there. - - - - - - ##### **I have hours in another Virtual Airline for which I no longer fly. Can they be transferred and credited here?** No. All Pilots begin their careers at *Walker Air Transport* with 00:00 hours and zero points. - - - - - - ##### **What Rank can I achieve?** Achieving Rank is based on a very simple model… You’re promoted based on the number of hours you fly *and* the points you earn by completing a flight. To work your way through the ‘ranks’, all you need to do is build your flight hours and your points by completing flights and meeting **both** of the requirements noted below for minimum *hours* **and** *minimum* points. ##### **Rank** Rank details are illustrated in the following table.**Rank** | **Title** | **Insignia** | **Minimum Hours** | **Minimum Points** | **Pay Rate (Hourly)** |
**Flight Student** | [](https://docs.walkerair.us/uploads/images/gallery/2021-12/image-1638456445376.png) | 0 | 0 | $15.00 |
**First Officer** | [](https://docs.walkerair.us/uploads/images/gallery/2021-12/image-1638456466547.png) | 25 | 300 | $35.00 |
**Senior First Officer** | [](https://docs.walkerair.us/uploads/images/gallery/2021-12/image-1638456479788.png) | 75 | 900 | $45.00 |
**Captain** | [](https://docs.walkerair.us/uploads/images/gallery/2021-12/image-1638456491667.png) | 100 | 1,200 | $65.00 |
**Flight Captain** | [](https://docs.walkerair.us/uploads/images/gallery/2021-12/image-1638456503699.png) | 300 | 3,600 | $85.00 |
**Senior Flight Captain** | [](https://docs.walkerair.us/uploads/images/gallery/2021-12/image-1638456514845.png) | 500 | 6,000 | $105.00 |
**Chief Pilot I** | [](https://docs.walkerair.us/uploads/images/gallery/2021-12/image-1638456526639.png) | 1,000 | 12,000 | $115.00 |
**Chief Pilot II** | [](https://docs.walkerair.us/uploads/images/gallery/2021-12/image-1638456540325.png) | 2,500 | 30,000 | $135.00 |
**Chief Pilot III** | [](https://docs.walkerair.us/uploads/images/gallery/2021-12/image-1638456554321.png) | 5,000 | 60,000 | $165.00 |
**Senior Chief Pilot I** | [](https://docs.walkerair.us/uploads/images/gallery/2021-12/image-1638456572277.png) | 7,500 | 90,000 | $192.00 |
**Senior Chief Pilot II** | [](https://docs.walkerair.us/uploads/images/gallery/2021-12/image-1638456585921.png) | 10,000 | 120,000 | $225.00 |
**Senior Pilot Emeritus** | [](https://docs.walkerair.us/uploads/images/gallery/2021-12/image-1638456600978.png) | 15,000 | 180,000 | $255.00 |
**Category** | **Points** | **How is it determined?** |
**Completed Flight** | **+5** | |
**Per Hour of Flight** | **+1** | |
**Per 50 Nautical Miles of Flight** | **+1** | |
**Completed 20-Minute Pre-Flight** | **+3** | *Pre-flight time is calculated between the log entries 'Preflight started, flying' and 'Pushing back with # of fuel'.* |
**Flaps Position Set *–* Takeoff** | **+1** | *Takeoff flaps are determined by log entry 'Flaps set to' that occur **before** the log entry 'Taking off'.* |
**Flaps Position Set *–* Landing** | **+1** | *Landing flaps are determined by log entry 'Flaps set to' that occur **after** the log entry 'Approaching'. The 'Approaching' log entry will not occur if you are not properly in cruise phase. Please read note above regarding MSFS 2020 and/or ensure you know how to properly use the ACARS application to set your correct cruise level.* |
**Exceed 250kts under 10,000 ft for *more than* 2 minutes**
*Only applicable when aircraft MTOW is **less than** 300,000lbs (136,077kgs).* | **-5** | *Aircraft that have an MTOW **less than** 300,000lbs (136,077kgs). You can view the MTOW of our fleet by visiting Company > Fleet in CrewOps and viewing the MTOW column.* |
**Overspeed**
*Only deducted once regardless of number of instances of overspeeding* | **-2** | *Log indicates 'Overspeed'.* |
**Time Compression** | *Log indicates 'Simulation rate set to'.* *A 15% penalty will be assessed against the total number of points earned for that flight.* ***EXAMPLE:*** *46 points earned – 7 point penalty (.15 × 46) = 39 points awarded.* | |
**Bonus Multiplier** | *The bonus multiplier helps equalize flights in all Fleet aircraft regardless of distance flown and/or cruising speed by using a proprietary algorithm and applying it to those with cruise speeds of 250kts or less and cruise speeds between 251kts and 400kts.* | |
**Pilots Home Airport** | **+5** | *You departed from or arrived at your Hub airport.* |
**Landing Rates (Aircraft MTOW < 12,500lb)** | |
**-800 fpm to -701 fpm** | **-8** |
**-700 fpm to -601 fpm** | **-6** |
**-600 fpm to -501 fpm** | **-4** |
**-500 fpm to -401 fpm** | **-2** |
**-400 fpm to -300 fpm** | **+1** |
**-300 fpm to -201 fpm** | **+2** |
**-200 fpm to -101 fpm** | **+4** |
**-100 fpm to 0 fpm** | **+5** |
**-150 fpm** | **+100** |
**Landing Rates (Aircraft MTOW > 12,500lb)** | |
**-800 fpm to -701 fpm** | **-4** |
**-700 fpm to -601 fpm** | **-2** |
**-600 fpm to -501 fpm** | **+1** |
**-500 fpm to -401 fpm** | **+2** |
**-400 fpm to -301 fpm** | **+4** |
**-300 fpm to -101 fpm** | **+5** |
**-100 fpm to 0 fpm** | **+2** |
**-150 fpm** | **+100** |
**1** | **2** | **3** |
[](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638202067020.png) | [](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638202135807.png) | [](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638202249779.png) |
*Tour bids do **not** expire*.
- - - - - - ##### **Will my bid expire if I don't complete the flight?** It will be saved in your *Completed Bids* page for 48 hours. After that, it’ll be automatically deleted. If you wish to bid the same flight at a later date, you’ll need to re-enter it.*Tour bids do **not** expire*.
- - - - - - ##### **How long before a scheduled flight’s departure time can I bid on it?** You can create and submit a bid on any **Cargo** and/or **Scheduled** flight at any time. Once the bid has been submitted, you can fly it *immediately*, irrespective of the published departure time. - - - - - - ##### **Do I have to use real airport charts and maps when flying for *Walker Air Transport*?** No – although a number of our Pilots choose to enhance their experience with us by doing so and find it useful and rewarding. It’s completely up to you. Their use, however, can certainly add an element of realism to your flying experience. When flying online with *IVAO*, *PilotEdge* and *VATSIM*, though, you’ll probably need them when you arrive or depart under the ATC guidance they provide. By the way – many of these items can be downloaded from the Internet at no cost. - - - - - - ##### **How can I obtain airport charts?** Airport Charts suitable for simulation purposes are typically available within your flight simulator. There are also many other options – free *and* subscription-based – that can be explored using the Internet. - - - - - - ##### **When I use *Google* to find something on the Internet, I can never seem to find what I'm looking for. Can you help me?** It's well beyond the scope of what we do here to provide lessons on how to conduct a search using *Google –* or any other Internet Search Engine. We *can,* however, *s*uggest a tutorial many others here and elsewhere have found helpful. You may find it [**here**](https://coursebuilder.withgoogle.com/sample/course?use_last_location=true). - - - - - - ##### **Does *Walker Air Transport* use ACARS (flight tracking software) Programs?** Yes. We currently utilize TFDi Design’s *smartCARS 3* program and *FlightTrackerXP,* an ACARS-compatible flight tracker for MacOS (**X-Plane only**). They seamlessly interface with our custom-designed and automated *Flight Data System* by pulling flight data directly into our database, enabling us to create PIREPs and populate the *Crew Ops* website with data. That allows you to concentrate on flying, **not** manually completing and filing reports. - - - - - - ##### **What’s a PIREP?** A PIREP is, quite simply, a *Pilot Report*. It contains digital data about the flight you flew and completed. After processing that data in our automated, proprietary system, it’s immediately filed, at which time it’s also added to your *Pilot Logbook* and is available for review. **Manual PIREPS are not allowed**. - - - - - - ##### **When will my PIREP be posted to my Flight Log?** Instantly. We use a custom-designed, automated PIREP system that, with the simple click of a couple of buttons, files it before you ever leave your aircraft at the end of a flight. **Manual PIREPS are not allowed**. - - - - - - ##### **How do I file a PIREP?** You don’t ever need nor will you ever be able to manually file a PIREP – our automated, proprietary system does that for you. Click a couple of buttons once your aircraft has come to a stop and it's done. **Manual PIREPS are not allowed**. - - - - - - ##### **Do you accept manual PIREPS?** No. Manually-completed PIREPS are **not** allowed. - - - - - - ##### **When will my PIREP be approved?** Technically, **all** PIREPS are **automatically processed** and approved once they’re submitted. **Manually-completed PIREPS are not allowed**. Depending on a number of factors, though, a PIREP will be classified in one (1) of the following ways:**Approved** | **Rejected** | **Diverted** |
**Approved** | **Rejected** | **Diverted** |
The criteria for an **Approved** flight are: - You completed a flight from your planned *departure* airport to your planned *arrival* airport; and, - The Company’s *Landing Rate Standard – a landing rate equal to or softer than -800fpm* was **achieved**. All points, flight hours and pay are awarded. The PIREP is posted to your Logbook as being Completed | **Approved**. | The criteria for a **Rejected** flight are: - The Company’s *Landing Rate Standard – a landing rate equal to or softer than -800fpm* was **exceeded**; and/or, - Your flight time was 00.00 hours (premature landing); and/or, - You used more fuel than you left the airport with (in-flight refueling); and/or, - You did **not** fly with a *Walker Air Transport* livery. No points, flight hours or pay are awarded. The PIREP is posted to the your Logbook as being Completed | **Rejected**. | The criteria for a **Diverted** flight are:
- You completed a flight from your planned *departure* airport to an *unplanned arrival* airport; and,
- The Company’s *Landing Rate Standard –* *a landing rate equal to or softer than -800fpm* was **achieved**.
All points, flight hours and pay are awarded.
*If this occurs when flying a **Tour** leg, you will **not** be advanced to the next leg. The leg will have to be reflown.* The PIREP is posted to your Logbook as being Completed | **Diverted**. |
**Entries Look Normal** | Submit the PIREP. |
**Entries Don't Look Normal** | Click **Cancel**. Doing so will **not** affect your Logbook in any way – it’ll be like the flight never occurred. |
*Changing the simulation rate is **not** permitted on any **Tour** flight. If you submit a PIREP and increase the simulation rate in any way, you’ll be required to re-fly that leg in order to advance in the **Tour***.
- - - - - - ##### **Do you allow a Pilot to pause the flight simulator while a flight is underway?** Yes. As long as you’re flying *offline* and don’t do anything to interrupt the operation of ACARS, you may pause your flight and resume it at any time afterwards *without penalty*. If you’re flying online in a simulated, real-world environment, though, the Controllers at *IVAO*, *PilotEdge*, *VATSIM* will **not** likely be as accommodating. They typically do **not** allow flights to be paused.**IMPORTANT NOTE FOR MICROSOFT® FLIGHT SIMULATOR 2020 USERS:** *Pausing a flight while underway in this Sim involves a few more steps than those mentioned here. For a more detailed explanation of the process you need to use, go [**here**](https://docs.walkerair.us/books/3-help/page/pausing-your-simulator).*
- - - - - - ##### **Can I fly flights to/from Home Bases other than the one I was assigned?** The **Home Base** (**Home**) you initially requested on your *Application Form* is your primary operating base and only needs to be used for your **first** **Cargo** and **Scheduled** flights. After that, you’re allowed to operate flights starting *or* ending at *any* airport you choose as long as there are flights in the schedule linking them. For **Charter** flights, your **Home** holds no special or unique significance – *unless* you have enabled **Worldwide Persistence**. In which case, these flights will be treated the same as **Cargo** and **Scheduled** flights.*Learn more about **Worldwide Persistence** by [reading this.](https://docs.walkerair.us/books/3-help/page/worldwide-persistence "Worldwide Persistence")*
Once you’ve flown from your **Home**, you **never** have to return to it *unless* you wish to do so (and there’s a 5-point bonus for doing that). - - - - - - ##### **I created a Flight Plan in *simBrief*. Do I have to follow the route and runway assignment it generated?** No. You're free to fly any route you want. The one provided by *simBrief –* or any other flight planning tool you may use *–* is only a suggestion and **not** a requirement. - - - - - - ##### **I like flying helicopters. Can I fly them here?** Yes, you can fly helicopters that we have in our fleet. If there is a helicopter or livery not in our platform, please do not hesitate to open a ticket on our CrewOps and we will look into adding it. - - - - - - ##### **How are new aircraft added to the *Walker Air Transport* Fleet?** We’re aviation and flight simulation enthusiasts who enjoy flying aircraft of all kinds. Our Pilots are as well. As a result, we’re constantly evaluating freeware and payware aircraft Developers release and making our decision to add or not add them to our Fleet based on aircraft availability, operational factors and available resources; therefore, not all requests can be honored. If you’d like to make an aircraft-related suggestion (aircraft *or* livery), submit a **Help Ticket**. Before submitting a request, though, please keep our **Fleet Assignment Criteria** in mind:**Cargo** | **Charter** | **Scheduled** |
In order for an aircraft to be added to the *Cargo Fleet*, it must have: - a cargo capacity of 15,000lbs (6,804kgs) or more; - a real-world Cargo/Freighter variant or a Cargo/Freighter conversion completed by an industry-recognized, third-party company; and, - for Company and livery creation purposes, it must also have a Cargo/Freighter 3D model available **or** an ability for the aircraft to be made to appear like a real-world conversion. | In order for an aircraft to be added to the *Charter Fleet*: - It must have between 4 and 30 seats in standard configuration, as stated by the aircraft manufacturer; and, - It must be commonly used in **real-world** Charter operations. **NOTE**: *Some aircraft, at the discretion of the Management Team, may receive special authorization to be in the Charter Fleet. This does **not** mean all aircraft requests will be approved nor considered for special authorization status.* | In order for an aircraft to be added to the *Scheduled Fleet:* - It must have 30 or more seats in standard configuration, as stated by the aircraft manufacturer; and, - It must be commonly used in **real-world** Scheduled operations. |
**Cargo** | **Charter** | **Scheduled** |
For a **Cargo** Flight, you must fly an aircraft in the **Cargo** Fleet. If the aircraft you wish to fly is **not** in this Fleet, then you will **not** be allowed to fly a Cargo flight. | For a **Charter** Flight, you must fly an aircraft in the **Charter** Fleet. If the aircraft you wish to fly is **not** in this Fleet, then you will **not** be allowed to fly a Charter flight. | For a **Scheduled** Flight, you must fly an aircraft in the **Scheduled** Fleet. If the aircraft you wish to fly is **not** in this Fleet, then you will **not** be allowed to fly a Scheduled flight. |
*To view the aircraft in each of our Fleets, go here: **Downloads > Liveries > Active***
If the aircraft you wish to fly is **not** listed in a Fleet, you may request it be added by completing a **Help Ticket**.*There is no guarantee the aircraft will be added.*
Additionally, that aircraft must also be flown in our company livery. Any flight you complete while using our ACARS system in a non-fleet aircraft – or one **not** in our livery – will be r**ejected**. And should this happen more than once, you risk being terminated. Members of the [Patreon](https://docs.walkerair.us/books/2-training/page/pilot-profile-patreon) program are excluded from this requirement. - - - - - - ##### **I have an aircraft type listed in your Fleet whose Developer I don’t see. Can I still fly it?** If you wish to fly an aircraft listed in our **Cargo**, **Charter**, and/or **Scheduled** Fleets created by a Developer that’s **not** noted/listed, you may submit a **Help Ticket** requesting it be added to the Fleet.*There is no guarantee the aircraft will be added.*
**You may not, however, under any circumstances whatsoever, fly an aircraft in our System *without* a Company livery.** Submit a **Help Ticket** – **or** – if you have additional questions, post a comment to the **\#general** channel in *Discord*. - - - - - - ##### **Do I have to fly my entire flight in a single session?** No. From a Company standpoint, you may begin a flight, pause and resume it at a later time as often as you think it necessary. As long as ACARS is **not** interrupted, you can complete the flight – and do so without penalty.*Make sure you review your flight simulator’s operating instructions to ensure pausing it will **not** interfere with the operation of ACARS.*
- - - - - - ##### **During a night flight, I discovered my arrival airport did not have any runway lighting. Can I adjust the time-of-day setting to complete the flight?** Yes. You may adjust the time-of-day setting during your flight – at any time *and* as many times as you like. - - - - - - ##### **I just checked my ACARS Flight Log and see the altitude shown there is different than the one being displayed in my aircraft. Is that going to be a problem?** Certain aircraft, altimeter settings, simulators and other factors *can* have an effect on the altitude ACARS receives and displays. In this case, it may not have switched to Cruising mode. If this happens, simply adjust the target altitude (Cruise Altitude) in the SC window until it registers ‘Cruise’. This does **not** have to be the altitude planned – and it has **no effect** on your flight. - - - - - - ##### **I am not getting points for landing flaps?** This happens because the altitude in your simulator is different from the altitude you entered in the ACARS prior to clicking "Fly". In order to resolve this, you need to verify what altitude you are reporting in your simulator. The easiest way to do this is to find yourself on our map, or look at your simBrief OFP (on our website) and check your altitude showing. It is not uncommon for you to have entered FL360, but you find yourself registering at FL380.*X-Plane 12 and Microsoft Flight Simulator are known to report altitude differently than X-Plane and Prepar3D. It has to do with the difference in atmospheric pressure and typically happens at higher altitudes and regions. Due to this, we implemented the green "cruise mode" buttons on the simBrief OFP and Flight Briefing pages for pilots to ensure that they are correctly in cruise phase. You can also verify that by monitoring the log in your ACARS.*
simBrief OFP information can be found here: [https://docs.walkerair.us/books/3-help/page/simbrief#bkmrk-what-is-the-simbrief](https://docs.walkerair.us/books/3-help/page/simbrief#bkmrk-what-is-the-simbrief) If that is the case, simply click the gear icon next to the altitude on the ACARS application and enter FL380. If don't correctly you will see a log entry in your ACARS that reads "Cruising at XXXX". If that line exists, you have successfully entered cruise phase and you will receive points. Cruise phase is activated when your aircraft matches the flight level cruise you specified in the ACARS--see Flight Tab section here: [https://docs.walkerair.us/books/3-help/page/smartcars-windows-pc#bkmrk-on-the-flights-page%2C](https://docs.walkerair.us/books/3-help/page/smartcars-windows-pc#bkmrk-on-the-flights-page%2C) - - - - - - ##### **Do I need to fly with online ATC?** No – we don’t require our Pilots to fly with online ATC. And while it’s *always* encouraged, there’s *never* any pressure for you to do so. To provide online ATC services for our Pilots, we’ve partnered with *PilotEdge* POSCON, and *VATSIM*. Pilots are still able to fly on IVAO as Walker Air Transport regardless of them not being a partner. - - - - - - ##### **When I fly online, what should my Callsign be?** Whenever flying online, enter the following information in the remarks section of your pre-file. **CALLSIGN IS WALKER // VISIT US AT WALKERAIR US** Your callsign will ***always*** be your *Walker Air Transport* Pilot ID.**If your assigned Pilot ID is WAT300, file your callsign as Walker 300 -- and use that callsign for *all* radio calls.** |
**If *Worldwide Persistence* is...** | **... then the Departure Airport for your next flight is...** |
**Enabled** | KTIW | Tacoma Narrows Airport. |
**Disabled** | *any* airport in our database. |
*With Worldwide Persistence enabled,* *Events and Tours are **not** affected.*
- - - - - - ##### **I just landed in Salt Lake City and my Profile says I’m in Minneapolis. How do I fix that?** There’s actually nothing to fix. Your location -- ‘*Current Location*’ in the graphics below -- only changes when you complete a **Cargo** or **Scheduled** flight. It doesn’t change for **Charter** flights. To see how this works, let’s take a look at some examples…**EXAMPLE ONE:** - WAT528’s Home is CYYZ | Toronto Pearson International Airport. - Their current location is PGSN | Saipan International Airport. - This means their most recently completed flight was either a **Cargo** or **Scheduled** flight. - Their next **Cargo** or **Scheduled** flight *must* originate at PGSN | Saipan International Airport. - If *Worldwide Persistence* is: - **Enabled**, their next **Charter** flight *must* originate at PGSN | Saipan International Airport. - **Disabled**, their next **Charter** flight may originate anywhere. | **EXAMPLE TWO:** - WAT100’s Hub is KJAX | Jacksonville International Airport. - Their current location is KJAX | Jacksonville International Airport. - This means their most recently completed flight was a **Charter** flight. - Their next **Cargo** or **Scheduled** flight *must* originate at KJAX | Jacksonville International Airport. - If *Worldwide Persistence* is: - **Enabled**, their next **Charter** flight *must* originate at KJAX | Jacksonville International Airport. - **Disabled**, their next **Charter** flight may originate anywhere. |
[](https://docs.walkerair.us/uploads/images/gallery/2022-01/image-1641231284451.png) | [](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638126852042.png) |
*A Special Note For Those Operating Charter Flights and **Worldwide Persistence (WP)** When Flying Tours: If WP is **enabled**, disable it.* *If WP is **disabled**, you don't need to do anything. Leave it that way.*
# Squawks & Comments - - - - - - ##### **Something doesn’t seem to be working properly on the website. How do I report that?** Submit a [**Help Ticket**](https://docs.walkerair.us/books/2-training/page/help-submit-a-ticket) or post to the **\#support** channel in our *Discord*. - - - - - - ##### **I see my name is no longer on the Pilot Roster. What do I have to do to get back on it?** Submit a [**Help Ticket**](https://docs.walkerair.us/books/2-training/page/help-submit-a-ticket) or let us know using the **\#support** channel in our *Discord*. - - - - - - ##### **I’m unable to log in to *Crew Login* on the website.** Make sure you're using the Pilot ID and password you used during your registration. If, for some reason, that doesn’t work, contact us at [**help@walkerair.us**](mailto:help@walkerair.us) **or** let us know using the **\#support** channel in our *Discord*. - - - - - - ##### **I lost my Password. What do I do?** Contact us at [**help@walkerair.us**](mailto:help@walkerair.us). A new password will be sent to you as soon as possible – *usually* within 24-hours. If you don't receive the email within that time period, please check your Spam/Junk folder. - - - - - - ##### **I can't track my flights because ACARS isn't working.** If you have an ACARS-related issue and/or are told by us you *have* ACARS-related issues, you must contact your application's developer for assistance.*We do not provide support for ACARS applications nor do we accept responsibility for failed PIREPs, corrupted log files or data transmitted to our servers by these applications.*
**smartCARS 3** | Developer: TFDi smartCARS 3 Platform: Windows PC Simulators: MSFS | Prepar3D | X-Plane Support: [**https://www.tfdidesign.com/knowledgebase.php**](https://www.tfdidesign.com/knowledgebase.php) |
**FlightTrackerXP** | Developer: Markus Griesslehner Platform: MacOS Simulator: X-Plane Support: *Discord*: **[https://discord.gg/GF9sEdE](https://discord.gg/GF9sEdE)** User Manual: **[https://www.griesslehner.at/flighttrackerxp/manual](https://www.griesslehner.at/flighttrackerxp/manual)** |
*These routes were acquired with FlightAware data before COVID -- they will not account for new routes recently added or effected by COVID.*
Aeroflot | Canadian North | IrAero | Norwegian Air Shuttle |
Aer Lingus | Cape Air | Japan Airlines | PSA Airlines |
Air Canada | Cargolux | Jazz | Qantas |
Air France | Cebu Pacific | JetBlue Airways | QantasLink |
Air Greenland | Delta Air Lines | Kenya Airways | Qatar |
Air India | DHL | KLM | Ravn Alaska |
Air Malta | Air UK | LATAM Argentina | Ryanair |
Air Mauritius | easyJet | LATAM Brasil | S7 Airlines |
Air New Zealand | easyJet Europe | LATAM Chile | SkyWest Airlines |
Alaska Airlines | Emirates | LATAM Colombia | Southwest Airlines |
Allegiant Airlines | Endeavor Air | LATAM Ecuador | Swiss International Air Lines |
All Nippon Airways | Ethiopian Airlines | LATAM Paragauy | United Airlines |
American Airlines | Etihad | LATAM Peru | UPS Airlines |
Atlantic Airways | Eurowings | Loganair | WestJet |
Atlas Air | ExpressJet | LOT | Widerøe |
BA CityFlyer | FedEx | Lufthansa | Wizz Air |
British Airways Shuttle | Flybe | Lufthansa Cargo | |
Brussels Airlines | Horizon Air | Norwegian Air International |
There are currently quite an amount of tours in the system backlog. While the company is making an effort to clear these, including adding manpower to improve turnaround time, please expect delays when a tour is accepted until it is released.
*The Review Process takes time. Do **not** expect a response from the Tour Director or an announcement about its availability immediately – and do **not** ask about when it will be available.*