# Help – Submit A Ticket

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Submitting a **Help Ticket** is how you can report an issue, request a feature and/or leave us feedback.

Click **Help** > **SUBMIT A TICKET** from anywhere in *Crew Ops* via the toolbar at the top to do so.

<table border="1" id="bkmrk-report-an-issue-requ" style="border-collapse: collapse; width: 100%;"><tbody><tr><td class="align-center" style="width: 33.3333%; background-color: grey;"><span style="color: #ffffff;">**Report An Issue**</span></td><td class="align-center" style="width: 33.3333%; background-color: grey;"><span style="color: #ffffff;">**Request A Feature**</span></td><td class="align-center" style="width: 33.3333%; background-color: grey;"><span style="color: #ffffff;">**Leave Us Feedback**</span></td></tr><tr><td style="width: 33.3333%;">After clicking **Submit A Ticket**, this will open in your screen. To *report an issue*, click **Report an Issue**.

[![image-1638135470293.png](https://docs.walkerair.us/uploads/images/gallery/2021-11/scaled-1680-/image-1638135470293.png)](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638135470293.png)

</td><td style="width: 33.3333%;">After clicking **Submit A Ticket**, this will open in your screen. To *request a feature*, click **Request a Feature**.

[![image-1638136021807.png](https://docs.walkerair.us/uploads/images/gallery/2021-11/scaled-1680-/image-1638136021807.png)](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638136021807.png)

</td><td style="width: 33.3333%;">After clicking **Submit A Ticket**, this will open in your screen. To leave us feedback, click **Leave us Feedback**.

[![image-1638136170841.png](https://docs.walkerair.us/uploads/images/gallery/2021-11/scaled-1680-/image-1638136170841.png)](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638136170841.png)

</td></tr><tr><td style="width: 33.3333%;">After doing so, **Tell us what broke?** will open in your screen. Select a category into which your issue falls from the list available.

[![image-1638135532011.png](https://docs.walkerair.us/uploads/images/gallery/2021-11/scaled-1680-/image-1638135532011.png)](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638135532011.png)

[![image-1638135605614.png](https://docs.walkerair.us/uploads/images/gallery/2021-11/scaled-1680-/image-1638135605614.png)](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638135605614.png)

</td><td style="width: 33.3333%;">After doing so, **What would you like to see?** will open in your screen. Select a category into which your issue falls from the list available.

[![image-1638135958096.png](https://docs.walkerair.us/uploads/images/gallery/2021-11/scaled-1680-/image-1638135958096.png)](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638135958096.png)

[![image-1638135605614.png](https://docs.walkerair.us/uploads/images/gallery/2021-11/scaled-1680-/image-1638135605614.png)](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638135605614.png)

</td><td style="width: 33.3333%;">After doing so, you'll be asked to rate your feedback in the **How can we help?** screen that opens on a 1-star to 5-star scale where 5 is excellent and 1 is poor.

[![image-1638136246316.png](https://docs.walkerair.us/uploads/images/gallery/2021-11/scaled-1680-/image-1638136246316.png)](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638136246316.png)

</td></tr><tr><td style="width: 33.3333%;">After selecting a category, let us know more about the issue by describing it to us in the **Please provide as much detail as possible** Text Box. If necessary, you may also attach a file and/or a photo.

Click the **Submit** button.

**[![image-1638135532011.png](https://docs.walkerair.us/uploads/images/gallery/2021-11/scaled-1680-/image-1638135532011.png)](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638135532011.png)**

After your submission, a **Thank You** message will appear on your screen signifying your **Help Ticket** has been submitted.

</td><td style="width: 33.3333%;">After selecting a category, let us know more about your feature request by describing it to us in the **Please provide as much detail as possible** *Text Box*. If necessary, you may also attach a file and/or a photo.

<p class="callout info">If you are suggesting a tour, please enclose either a spreadsheet or a Google Sheets link - one row for each flight with departure and arrival ICAO codes.</p>

Click the **Submit** Button.

[![image-1638136119371.png](https://docs.walkerair.us/uploads/images/gallery/2021-11/scaled-1680-/image-1638136119371.png)](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638136119371.png)

After your submission, a **Thank You** message will appear on your screen signifying your **Help Ticket** has been submitted.

</td><td style="width: 33.3333%;">After providing your rating, let us know how we can help by describing it in the **Leave us your comment** *Text Box*.

Click the **Send feedback** button.

[![image-1638136297192.png](https://docs.walkerair.us/uploads/images/gallery/2021-11/scaled-1680-/image-1638136297192.png)](https://docs.walkerair.us/uploads/images/gallery/2021-11/image-1638136297192.png)

After your submission, a **Thank You** message will appear on your screen signifying your **Help Ticket** has been submitted.

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